The fine print, in plain words.
Shipping, cancellations, replacements and refunds, our terms of sale and how to reach us.
Last updated 1 November 2026
Shipping
- Free shipping to every serviceable pincode in India. The price you see includes all taxes and delivery; there is nothing extra at checkout.
- Ready-made decks are in stock. We dispatch them within 2–3 days and they usually arrive in 4–7 business days.
- Custom photo decks are printed to order every week. They usually arrive in 10–14 business days from your order.
- Your exact “arrives by” date is shown on the product page (enter your pincode) and at checkout, and again in your confirmation email.
- We ship with trusted courier partners through Shiprocket. You get a tracking link by email as soon as your parcel leaves us, and you can check any order at Track my orders.
- We deliver within India only. If couriers don’t reach your pincode, checkout tells you before you pay.
Please double-check your address and phone number. If a parcel comes back to us because the address was wrong or nobody could be reached after the courier’s attempts, we’ll ship it again once you pay the delivery fee again. We don’t refund returned parcels.
If your order hasn’t arrived 7 days after its “arrives by” date, write to us. We’ll chase the courier and, if it’s lost, send a replacement or refund you in full.
Cancellations
Orders can’t be cancelled once they’re placed. Custom decks go into production with your photos straight away, and ready-made decks are packed for dispatch as soon as you pay.
So please check your preview, your order and your delivery address carefully before paying. If you spot a mistake in your address, message us right away and we’ll fix it if the parcel hasn’t left yet.
Replacements & refunds
We don’t accept returns on any deck, custom or ready-made.
Damaged, misprinted or wrong item? Tell us within 24 hours of delivery, with your order ID and an unboxing video: one continuous, unedited video from the sealed parcel to the deck, showing the problem. The unboxing video is mandatory; without it we can’t offer a replacement or refund.
The quickest way: open Track my orders, find your order and press Report a problem to send the video. You can also email or WhatsApp it to us.
- If the video shows the problem came from us (damage in transit, a printing fault or the wrong deck), we send you a free replacement. If we can’t replace it, we refund you in full.
- Custom decks are printed exactly as shown in the preview you approve. Blurry, dark or badly cropped photos print the same way (we warn you when a photo looks too small), so they don’t count as a printing fault.
- Refunds go back to the way you paid (UPI, card, net banking or wallet) through Razorpay, within 5–7 business days of us approving them. Your bank may take a few more days to show it.
Terms of sale
- Who we are. Silly Goose is a small Indian business run by Arushi as a sole proprietorship. “We” and “us” on this site mean Silly Goose.
- Prices are in Indian rupees and include all taxes and shipping. The price at checkout is the price you pay. Bundle prices and first-order discounts are worked out by our system at checkout.
- Payment is taken securely by Razorpay. Your order is confirmed once the payment succeeds; you’ll get a confirmation email with your order ID.
- The checkout tick box. Ticking it means you accept these terms, our shipping, no-cancellation and refund policies and our privacy notice. For a custom deck it also means you’ve checked the live preview: we print your photos exactly as placed there.
- Your photos. You confirm you own the photos you upload or have permission to use them, and that the people in them are happy to be printed. We may refuse photos that are offensive, illegal or clearly someone else’s copyright, and refund you in full. We use your photos only to make your order (see our privacy notice).
- How decks look. Colours on paper can look slightly different from your screen, and the live preview places your photos the way they will print. Small differences in colour or cutting of up to about 1 mm are normal for printed cards.
- Reviews. Reviews on this site come from real orders (“Verified purchase”) or from people we gave a free deck to (“Received as a gift”), and are labelled that way. We don’t remove honest negative reviews; we only take down abuse, spam or private details.
- Our responsibility for any order is limited to the amount you paid for it. Nothing here affects your rights under Indian consumer law.
- These terms are governed by the laws of India, and disputes are handled by the courts of Uttar Pradesh.
Contact & complaints
Questions, a damaged deck or anything else: we usually reply within a day (Monday to Saturday).
Grievance officer: Arushi, hello@sillygoose.in. We acknowledge every complaint within 48 hours and resolve it within one month, as India’s Consumer Protection (E-Commerce) Rules require.